Login problems
Help when you cannot sign in or your account details are rejected.
GoNet App Support
We are here to help you use the GoNet app and manage your Internet services.
Need help?
If you have a problem using the GoNet app, or need help with login, your account, or Internet service, you can contact our technical support team.
Use one of the contact options below, or send a request from the form at the bottom of this page.
Issues we can help with
Server address setup
Make sure the ISP server address is entered correctly before signing in.
Subscriber account issues
Questions about account status or recovering access after lost credentials.
Internet subscription information
Get help with subscription status, balance, and expiry date.
Using the GoNet app
Help navigating the app and using its main features.
Notification problems
When alerts are not arriving or service notifications need to be enabled.
Report a technical issue
Send a description of the problem so the team can follow up and fix it.
Request help from support
Contact us directly by email, phone, or the support request form.
Signing in to GoNet
- Open the GoNet app.
- Enter the server address of your Internet service provider.
- Go to the sign-in screen.
- Enter the username and password for your account.
- Tap Sign in.
Frequently asked questions
I cannot sign in. What should I do?
Make sure the server address, username, and password are correct. If the problem continues, contact technical support.
I forgot my login details. What should I do?
Contact the technical support team to verify your account and help you recover access.
Who is the GoNet app for?
The app is for Internet service customers who have an active account with the supported provider.
Is the app free?
Downloading and using GoNet does not include in-app digital purchases or subscriptions. Internet service is subscribed separately with the provider.
How do I request support?
Use the contact information on this page to reach the technical support team.
Support request form
Send your request and the support team will contact you as soon as possible.
App information and legal links
GoNet Support – StarNet